The Last of NIHCA’s 2019 Free Webinar

“The 3 C’s – Culture; Connectedness; Customer
Service are the Foundation for a Successful Club”

~ Presented by: Greg Lappin

 

Management guru, Tom Peters, said, “Culture will eat strategy for breakfast every day.” Learn why the three C’s – more than anything else–will determine your member and employee retention and your financial success.
Learn systems that can be implemented to produce amazing results!


Tuesday,
December 10th ~ 10:00-11:00am CST

REGISTER

/// You don’t want to miss the last of Greg’s webinar series ///

NIHCA ~ Free Webinar Series

 

“The 3 C’s – Culture; Connectedness; Customer
Service are the Foundation for a Successful Club”

Presented by: Greg Lappin


Management guru, Tom Peters, said, “Culture will eat strategy for breakfast every day.” Learn why the three C’s – more than
anything else- will determine your member and employee
retention and your financial success. Learn systems that can be
implemented to produce amazing results!

Tuesday, December 10th ~ 10:00-11:00am CST

REGISTER HERE

NIHCA ~ Free Webinar Series

“Secrets for Maximum Employee Productivity and Engagement”
Presented by: Greg Lappin

Staff is the largest expense and a big contributing factor to the success or demise of a facility. Learn a thorough system for employee orientation; initial training; ongoing training. Learn why most employees are not productive or engaged and how to remedy that. Customer loyalty is a logical extension of training. Learn the only thing that matters is to create member loyalty. Learn what that is and a system to implement it. Learn that the first step in a great training program is not training!

Thursday, October 24th ~ 10:00-11:00am CST

REGISTER HERE
You don’t want to miss the second of three webinar’s.

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